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Having trouble connecting to GoToMeetingĪccording to GoToMeeting, there are three main reasons why you’re having trouble connecting to your meeting: No internet connection, a firewall is preventing you from connecting, or GoToMeeting is having an outage. Then, follow the on-screen prompts to test your speakers and microphone. In the top-left corner of your meeting screen, tap the GoToMeeting drop-down menu and select Preferences > Audio. You can also check your computer’s audio setup by testing your speakers and microphone via the GoToMeeting desktop app’s audio tests, located in the app’s Preferences menu.

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Then, dial the phone number provided in the Phone tab on your phone, and follow the prompts that ask you for the provided access code and audio PIN, which you will also find in the Phone tab.

If you want to be in Phone Mode, make sure the computer audio is turned off in the Computer tab, and then click on the Phone tab.

If you want to be in Computer Mode, click on the Computer tab, then click on the Turn On Computer Audio button.

In the meeting screen, click on the Settings gear icon.

To check and adjust your mode in the desktop app: Using the wrong mode can cause you to not hear the meeting.

If you’re using a phone, you need to select Phone Mode. If you want to use your computer’s setup (microphone and speakers), your audio mode needs to be set to Computer Mode. In this scenario, you’re unable to hear anything because your GoToMeeting audio settings for that meeting are set to the wrong audio mode.

The “wrong audio mode” scenario is an issue with the GoToMeeting app. If not, select the correct output, and save your settings. You can check if the wrong audio output is selected by going into your computer’s audio settings and seeing if the right speakers are selected. It’s possible to have more than one audio output option (like external speakers and built-in speakers), so the wrong audio output may have been selected on your computer. Two of these scenarios stood out the most to us - the wrong audio output device is selected, or the wrong audio mode is selected. The GoToMeeting help webpage actually goes into quite a few scenarios that could explain why you can’t hear the other attendees speaking during the meeting.

If you want to turn both options off, tap on their corresponding toggle buttons until they say Off instead of On.Ĭan’t hear other attendees speaking screenshot.

A smaller menu will open, with two toggle on/off buttons next to the following options: On-Hold Beeps and Entry/Exit Chimes.

At the bottom of the Settings menu that appears, click on the word More.

When you’re in a meeting, click on the Settings gear icon on the right side of the screen.

As an organizer, if you’re tired of hearing those beeps and chimes, you can actually turn them off. If you’re an organizer, you’re probably familiar with the various sound effects that occur while you’re waiting for your attendees to show up (on-hold beeps) or the sounds that occur when your attendee joins or leaves your meeting (entry/exit chimes). Participants are just the meeting attendees - they just get invited to a meeting and show up. Organizers are usually the hosts of the meetings and set up the meeting in the first place. With GoToMeeting, there are two kinds of people: Organizers and participants.

MacOS Catalina: Can’t access the microphone, camera, or screen sharingĪnnoying sound effects when people enter or leave meetings screenshot.

Having trouble connecting to GoToMeeting.

Annoying sound effects when people enter or leave meetings.

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